Anri Hakobyan

Design, build, and maintain automation systems that connect internal tools, reduce repetitive work, and help teams operate faster and more accurately across the company.

• Developed a company-wide internal AI agent integrated with HR employee context, with strict role-based access controls preventing cross-user data exposure while enabling practical internal AI adoption.
• Built an AI-powered QA automation system reviewing every closed chat for script adherence and security compliance, with instant Mattermost feedback — then extended it to phone support via call-recording transcription.
• Built an AI support email triage agent across 3,500+ product types that reads every incoming email, determines urgency and ownership, and routes it among hundreds of daily messages.
• Replaced manual spot-checking with automated review of every interaction, saving many hours of management time while greatly increasing QA coverage and feedback speed.

Built and led QA automation efforts with a strong emphasis on practical automation, quality coverage, and reliable testing systems.

• Built the QA automation function from the ground up, designing frameworks that improved release confidence and cut manual QA effort.
• Created 400+ automated test cases with strong validation logic and repeatable process design.
• Built QA tooling and browser-automation expertise that carried directly into later business process automation work.

Managed internal automation and web projects in the domain industry, helping teams streamline processes and improve operational efficiency.

• Led internal projects spanning process improvement, technical coordination, timelines, and delivery.
• Moved projects from concept to execution across technical and business stakeholders, improving operational workflows.

Co-founded an Armenian domain registrar and grew it from inception to ~20 employees across technical, project, customer service, and operations.

• Launched one of the market's first fully online, end-to-end domain registration experiences.
• Led the technical and operational side, effectively covering CTO- and CEO-level responsibilities during the growth stage.
• Built and scaled the registrar's online platform and service processes for customer acquisition and operations.

• Supported technical sales, client relationships, and strategic growth across local and international engagements.
• Led marketing and client-facing initiatives, helping secure key agreements through technical understanding and execution.

• Delivered public-facing web projects, overseeing domain management, QA, and payment functionality for city services.

• Remote System Administrator: installed POS systems and networks, delivered support and training, managed order-tracking databases and system maintenance.
• Database Administrator: administered MS Access databases and reporting, streamlined data-collection workflows, ran statistical surveys, and set data-handling standards.